Washington Hospital, we never lose sight of our Mission as a leader in
improving and maintaining the health of people in our community. In this
complex and ever-changing
we strive to deliver the highest levels of quality and safety, while constantly
finding more ways to improve — all of this with an eye to the future.
these reasons, we have continued our journey of transformation known as Lean.
Now into its second year, this organization-wide commitment is not just the
latest fad in quality improvement. It is a long-term discipline that improves
care while controlling costs. Through Lean, we stay focused on what is of
highest value to our patients. It is an essential element to the ongoing
success of Washington Hospital Healthcare System. (For more about Lean, click here and go to page 25 of our Annual Report.)
year, we launched an innovative software-based program called the Pieces™
All-Cause Readmission Reduction Solution, giving our doctors and nurses more
information and evidence-based support in planning patient care. The primary
goal is to reduce readmissions of patients who are at higher risk of returning
to the Hospital after discharge — such as those with congestive heart failure.
WeCare, our powerful electronic medical record system, is key to the effectiveness
of this tool to improve quality care.
am happy to report that due to our focused efforts, including a reduction in
expenses of more than 10 percent, our Hospital is now operating in the black.
Maintaining this financial position into the future will require careful fiscal
practices to stay on top of many financial challenges. They include rising
operational costs, change associated with Affordable Care Act requirements, and
reductions in Medicare and Medi-Cal reimbursement.
of these improvements, as well as many other initiatives contributing to higher
quality patient care and safety, would be possible without the talents and
dedication of the entire Washington Hospital staff, our doctors and volunteers.
Every day, as they go about their work, each of these individuals is guided by
our Patient First Ethic. It is what unifies us in our never-ending pursuit of
ways to support and sustain the good health of the community.
Nancy Farber, CEO
Washington Hospital Healthcare System
We value your feedback. If you have questions about the topic of this column or about other WHHS services, please contact Community Relations at 510-791-3417. Additional information about the hospital and our services also is available throughout our Website.
Join Cheri Sabraw as she takes you through a tour of Washington Hospital's Special Care Nursery.